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January 1, 20151 min read

Widget Choice Is a Usability DecisionWidget Choice Is a Usability Decision

In a culinary app study, users stalled on controls they did not recognise, not on features they did not want.

  • Conference
  • Publications

Written by

  • SRShirasaka RenIT & Infrastructure · Student Member

In this article

  1. 01The cost of an unfamiliar control
  2. 02Why a small study still tells you something

Interface kits make it easy to reach for a distinctive control. A slider instead of a field, a carousel instead of a list. The result may look memorable. A usability study on a culinary recommendation app suggests it also carries a price.

Street food stalls in Garut. Image: Jauza01, CC BY-SA 4.0, via Wikimedia Commons.
Fig. 01Street food stalls in Garut. Image: Jauza01, CC BY-SA 4.0, via Wikimedia Commons.

01/02

The cost of an unfamiliar control

In the study, one version of the app collected input through a flow style widget. Some participants did not realise the control could be scrolled, so the options below the fold stayed invisible to them. Nothing was broken. The interface simply did not announce what it could do.

The other version used a plain list and a standard numerical field. Every participant finished that task. The feature sitting behind both versions was identical.

Familiar controls lower the effort of a first attempt. Image: bohed, CC0, via Wikimedia Commons.
Fig. 02Familiar controls lower the effort of a first attempt. Image: bohed, CC0, via Wikimedia Commons.

02/02

Why a small study still tells you something

Five participants is a small sample, and the authors present it that way. It follows a long standing practice of testing early with a handful of users, on the reasoning that the worst problems surface fast. For catching a widget nobody understands, five is often enough.

  • Errors were grouped into input, navigation and comprehension, which separates a broken control from a confusing label.
  • Comparing first and second attempts turned errors into a rough measure of learnability.
  • Think Aloud recordings located the moment of hesitation, not only the failure.

The practical takeaway for anyone shipping an app is unglamorous. Standard controls carry learned expectations, and that is most of their value. A novel widget has to earn its place by being clearer than the standard option, not merely different.

Source

  1. Az-zahra, Pinandito, and Tolle (2015). Usability evaluation of mobile application in culinary recommendation system. 2015 IEEE Asia Pacific Conference on Wireless and Mobile (APWiMob).

    DOI10.1109/APWiMob.2015.7374938 (opens in a new tab)

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